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EUSENSES TERMS AND CONDITIONS
SHIPPING, RETURNS AND EXCHANGES
When you buy from us, we want you to be 100% happy with your purchase experience. We hope you love everything you receive from us, but if you’re less than 100% satisfied, please contact customer care, within 30 days of your purchase, at 1-276-722-0584 or [email protected] so that we can make it right. If we made an error on your order, or if your product is defective, please call or email us to request a free return shipping label.
All purchases made directly on Eusenses.com are backed by our 100% Satisfaction Guarantee and do not apply to purchases made through other retailers, such as Amazon or Target. We recommend that you contact the retailers directly for return instructions.
Instructions to Return Items purchased on Eusenses.com:
Fill out the return info on the back of your order form. Can’t find your order form? Download a copy of the return form.
Want to exchange it for the same or a different product? Let us know within 30 days of your purchase.
Return the order yourself via USPS, FedEx or any other traceable method. We encourage you to insure your package.
Please send it to:
12940 West Blue Grass Trail
Bland, VA, 24315
Please allow 14 days for us to receive and process your return. Original shipping and handling fees are not refundable. We'll credit or refund the value of the items returned and any taxes you were charged less the original shipping charges. Please contact Customer Relations for more information regarding our return policies. Credit card adjustments should appear within two billing cycles.
Contact a customer care team member anytime.
Shipping & Rates
Eusenses.com ships to addresses in the United States, U.S. Territories and U.S. military installations. Shipments may be shipped by a variety of carriers, shipping rates will vary. FedEx is our primary delivery method but Eusenses.com may use alternate ground shipping methods for oversized items. Orders are unable to ship to P.O. boxes. FedEx is unavailable to the following destinations: U.S. Territories, U.S. military installations and P.O. Boxes. If you have questions please contact us at 1-276-722-0584.
For oversize/bulky orders, shipping rates may vary. Eusenses Customer Service will contact you to provide a shipping quote for approval (or you may call 1-276-722-0584).
Shipping and handling charges for your online order will be calculated based on the weight of the products being shipped.
Our goal is to ship all orders within 2-3 business days.
Because some large items are bulky and heavy, our cost to ship them is higher than for other items. Therefore, we have added a delivery surcharge; this charge is stated in the product's description and is in addition to regular delivery charges.
Freight Truck (LTL) delivery
We work with a variety of shipping companies to ensure the delivery of your order at the lowest cost to you! This is why your order was shipped via Freight Truck (LTL) instead of carriers like USPS, FedEx and/or UPS.
What is Freight Truck (LTL) delivery?
LTL stands for ’Less-Than-Truckload’ for a domestic shipment of pallets through a freight truck. By consolidating your order on pallet(s) and shipping via this method, we are able to keep your shipping costs low as opposed to billing you for multiple boxes/shipments. Depending on the number of pallets being shipped, more than one shipment may be necessary. LTL Shipments can be delivered to a home or business address.
As for any shipment, the cost of shipping pallets is based on the weight, number of pallets, distance, and if any other extra services are required for delivery.
When should you expect delivery?
Orders shipped via Freight Truck (LTL) usually can take up to 14 days for delivery. The freight company should contact you prior to delivery to schedule an appointment. These shipments are generally delivered with the following options; If you require one in particular, please let us know right away:
Any questions? Please reach out.
Or [email protected] / 1-276-722-0584
We currently only ship to Canada and the United States. Please call us at 1-276-722-0584 if you require international shipping.
When will my order ship?
Our goal is to process orders within 2-3 business days.
How much duty and tax will I have to pay?
Duties and taxes will be collected with your shipping costs during checkout. Please note that those costs vary based on items in your cart and order totals.
Will you ship to an international P.O. box?
We do not ship to P.O. boxes in Canada or the US.
Can you adjust the value of my order?
No, we are required by law to disclose the full value of the order.
Can all items ship internationally?
Unfortunately all 3rd Party and Dropship products on Eusenses.com cannot be shipped outside of the US. Those products will be noted on their product pages and any order containing these products will be immediately cancelled.
What shipping methods can be used to ship to Canada?
We currently only offer DHL Express shipping to Canada which will take 2 business days to process, plus an additional 2 to 5 business days to arrive.
We sell some products from third party vendors on Eusenses.com that we love and hope you do too. Please see the below for information about shipping, returns & exchanges when purchasing these products on the website.
Please allow 4-6 weeks for order shipment. If a product requires longer shipment, it will be noted on the product page.
Returns & Exchanges
If you are not completely satisfied with your order, you may return the unused items (excluding CDs, DVDs, videos, audios and printed materials such as manuals, flash cards, charts, etc.) within 30 days from the date of invoice for a full refund (excluding shipping charges and any applicable restocking fees).
If you have any questions or concerns, please contact us at:
Email: [email protected]
8:00am - 5:00pm EST
When you buy directly from us, we want you to be 100% happy with your purchase experience. We hope you love everything you receive from us, but if you’re less than 100% satisfied, you may return or exchange any item within 30 days after your purchase.
Purchases made at other retailers are not backed by our 100% Satisfaction Guarantee, please reach out to the store you purchased from in regards to returns or exchanges.
We want to make it right for you, as quickly and easily as possible.
Contact a Eusenses customer care team member:
We collect two types of information from users of our Website: personal information described below; and non-personal information such as information about traffic patterns on our Website.
To access certain portions of our Website, we require you to register and select a user name and password. Some personal data is collected during the registration process. We may then ask for additional information, including personally identifiable and non-personally identifiable information.
When you make a purchase on one of our Websites, or when you enter a contest or other promotion, we may ask you for certain personal information such as your name, address, e-mail address, phone number, personal interests, credit card number, etc., in order to process your order, administer the contest, or send you promotional e-mails. Providing personal information in these instances is solely your choice; you do not need to provide such information, make purchases, or enter such contests to browse our Website.
We use the information collected on our Website for a variety of purposes, including, but not limited to, running the Website and contacting users. Our Website may also make available to other registered users information provided by you during registration, such as your screen name. We may use your information to communicate back to you, to update you on products, services and benefits, to personalize our Website for you, to personalize our advertising, marketing, communications, and promotional offers, to contact you for market research or to provide you with marketing information, newsletters, or other information we think would be of particular interest. In addition, if you make a purchase on our Website, we may send you order and shipping confirmation emails. We will always give you the opportunity to opt out of receiving such materials.
You can remove your e-mail address from our e-mail list at any time by following the procedures set forth in the “Opt Out Procedures” section below or by clicking on the "unsubscribe" link in every Eusenses e-mail.
Information obtained through our Website may be intermingled with and used in conjunction with information obtained through sources other than our Website, including both offline and online sources.
Our Website may make product reviews, chat rooms, forums, bulletin boards, news groups and other community tools available to registered users and/or visitors. Please remember that any information that is disclosed in these areas becomes public information for other users to view and for Eusenses to use. Please do not disclose any personally identifiable information in these publicly accessible areas of our Website. Please be considerate and respectful of others while using any chat rooms, forums or message boards to share your opinion.
In some cases, we may collect non-personal information. Examples of this type of information include the type of internet browser you are using and version, the type of computer operating system application software, and peripherals you are using and the domain name of the web site from which you linked to our Site. We use your information on an aggregated basis to do such things as operate and enhance our Website.
Most browsers are initially set up to accept cookies; however, you can reset your browser to refuse all cookies or indicate when a cookie is being sent or you can flush your browser of cookies from time to time. (Note: you may need to consult the help area of your browser application for instructions.) If you choose to disable your cookies setting or refuse to accept a cookie, however, you may not be able to access all areas of our Website.
You have the option to opt out of receiving information from Eusenses and our Website. This opt out messaging will appear at the bottom of every email that is sent out. If you no longer wish to take advantage of our Website or receive any form of direct contact from Eusenses or our Website, whether it is email, discounts, newsletters, or other promotional offers or materials, contact us.
In order to ensure that the information we maintain is accurate, Eusenses gives users the option to change or modify their information previously provided during registration. If you would like to change your information currently in our database please log in and click the "My Account" link on our Website.
Eusenses may be obligated to cooperate with various law enforcement inquiries. Eusenses reserves the right to disclose or transfer personal information and non-personal information about you and your activities on our Website in order to comply with a legal requirement or request from law enforcement or other government officials, administrative agencies or third parties as we, in our sole discretion, determine necessary or appropriate for the administration of justice, or in connection with an investigation of fraud, intellectual property infringements or violations of any other law, rule or regulation, our Eusenses.com Terms and Conditions of Use or other rules or policies of our Website, the rights of third parties, or an investigation of any other activity that may expose us or you to legal liability, or to investigate any suspected conduct which Eusenses in its sole discretion deems improper.
Providing a secure site is essential for your peace of mind and trust in Eusenses. We have installed encryption software conforming to the Secure Socket Layers (SSL) protocol to safeguard all of the information you send to us. All information is stored on our servers in a secure location. It is important for you to protect against unauthorized access to your password and to your computer. If your password is compromised, notify Customer Service at once.
Our Website is not intended for users under the age of 18. Furthermore, we have no intention of collecting personally identifiable information from children (i.e., individuals under the age of 13). Where appropriate, we take reasonable measures to inform children not to submit such information to our Website or in response to advertisements.
Please note that no data transmission over the Internet is 100% secure. As a result, we cannot guarantee the security of the information that you transmit via our online services.
TERMS AND CONDITIONS OF USE
We welcome you to the Eusenses.com website (the “Website” or “Eusenses.com”). The Website is designed to provide information about health, wellness and sustainability, sell product, and to create a community of like-minded people interested in the topics we discuss (the “Service”). The Website is owned by Inspiratus LLC (“Eusenses”). PLEASE READ VERY CAREFULLY THE FOLLOWING TERMS AND CONDITIONS FOR USE OF THE WEBSITE.
Notwithstanding the foregoing, a back-up or residual copy of any Content posted by you may remain on Eusenses's servers after the Content appears to have been removed from our Website, and Eusenses retains the rights to all such remaining copies. If you wish to keep any Content, information, metadata, ideas, concepts or inventions private or proprietary, do not post or submit them to the Interactive Areas, Eusenses or the Site.
You agree that in the event Eusenses receives any royalties, compensation or other payments associated with exercising the rights granted to it under the license granted in this provision, you shall not claim any right to any portion of such royalties, compensation or other payments. You further agree that Eusenses may, in its sole discretion, use any Content for which it has a license in a manner that may link to, refer to or reference your name, such as use of your Content on the Website or an affiliated or partner website. You represent and warrant that: (i) you own all right, title and interest in all Content posted by you on or through our Website or the Service, or otherwise have the right to grant the license set forth in this section, and (ii) the posting of your Content on or through our Website or Service does not violate the privacy rights, publicity rights, copyrights, trademarks, patents, trade secrets, contract rights, confidentiality, or any other rights of any third party.
It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all opinions, advice, statements, representations, services, and other information provided through the Website. You acknowledge that you may not rely on any content on the Website. Eusenses does not endorse or represent the reliability, accuracy or quality of any information, or non-Eusenses goods, services or products displayed or advertised on the Website. We make no representations or warranties, express or implied, with respect to the information provided on this Website.
You agree not to display or use in any manner the Eusenses Marks, without the express prior permission of Eusenses. Eusenses hereby grants to you a limited, revocable, non-sublicensable license to reproduce and display a single copy of the Eusenses Content and any third party Content located on or available through our Website or Service (excluding any software code therein) solely for your personal, non-commercial use in connection with viewing our Website and using the Service. Except for Content posted by you, you may not copy, modify, translate, publish, broadcast, transmit, distribute, perform, display, make available, or sell any Content appearing on or through our Website or Service.
The designated agent of Eusenses to receive notification of claimed infringement is: Legal Department, Inspiratus LLC, [email protected]. Eusenses respects the intellectual property of others, and we ask our users to do the same. Eusenses’s policy is to investigate any allegations of copyright infringement brought to its attention. If you have evidence, know, or have a good faith belief that your rights or the rights of a third party have been violated and you want Eusenses to delete, edit, or disable the material in question, you must provide Eusenses with all of the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works; (c) identification of the material that is claimed to be infringed or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Eusenses to locate the material; (d) information reasonably sufficient to permit Eusenses to contact you, such as an address, telephone number, and if available, an electronic mail address at which you may be contacted; (e) a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (f) a statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. For this notification to be effective, you must provide it to Eusenses either by e-mail, or by U.S. mail to our designated agent for notification of infringement.
YOUR USE OF THE WEBSITE AND THE SERVICE IS AT YOUR SOLE RISK. THE WEBSITE AND THE SERVICE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. EUSENSES AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, WITH RESPECT TO THE SERVICE, THE WEBSITE, AND ANY THIRD PARTY WEBSITE WITH WHICH THEY ARE LINKED.
EUSENSES AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS MAKE NO WARRANTY THAT (I) THE WEBSITE OR THE SERVICE WILL MEET YOUR REQUIREMENTS; (II) THE WEBSITE OR SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF ANY HARMFUL COMPONENTS (INCLUDING VIRUSES); (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE OR SERVICE WILL BE ACCURATE OR RELIABLE; (IV) THE QUALITY OF ANY CONTENT, PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE WEBSITE OR SERVICE WILL MEET YOUR EXPECTATIONS; (V) ANY ERRORS IN THE SITE OR INFORMATION OR MATERIALS THEREIN WILL BE CORRECTED, AND (VI) THE SITE AND ITS CONTENTS AND SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF ANY VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT PROVIDE ANY REPRESENTATIONS OR WARRANTIES AGAINST THE POSSIBILITY OF DELETION, MISDELIVERY OR FAILURE TO STORE COMMUNICATIONS, PERSONALIZED SETTINGS, OR OTHER DATA.
ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF OUR WEBSITE OR THE SERVICE IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM EUSENSES OR THROUGH OR FROM THE WEBSITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.
You further specifically acknowledge that Eusenses is not liable, and you agree not to seek to hold Eusenses liable, for the conduct of third parties, including other users of the Services and operators of external websites and that the risk of use of the Services and external websites and of injury from the foregoing, rests entirely with you.
These terms of service were last updated on November 17, 2019
FREQUENTLY ASKED QUESTIONS
Placing an Order
Placing an order with Eusenses is easy. Either make your purchase on Eusenses.com or simply call 1-276-722-0584 to place an order with a member of our customer care team. Please note that orders cannot be modified after they are successfully submitted.
Either enter the product number or keywords for the item that you are interested in purchasing into the search box by clicking the magnifying glass on the top right of the page, next to the shopping cart, or simply browse through our categories and use refinements under the “Filter” tab to narrow the results down to products that fit your needs. Click on the image of the item you would like to learn more about to get to the product detail page. Here you will find additional imagery, product description, available colors and sizes, customer ratings, and reviews.
Adding Items to Your Shopping Cart
When you are ready to make your purchase simply select size and color (if applicable) and click the “add to cart” button. If you would like to continue shopping, just select any of the category tabs at the top of the site or on the Eusenses logo to get back to the home page.
You can access your shopping cart simply by clicking on the cart link at the top right of the site. Review the items in your cart to make sure they are correct and make any changes necessary. You can update quantities and remove items from your shopping cart here. When you are satisfied with your selection, click the “checkout” button.
Secure Online Shopping
Our website is secure and encrypted to protect any information you enter while ordering. We use the latest security measures to ensure your information is protected.
Enter a Shipping Address
Provide the address to where you would like us to ship your order. If the billing address differs from your shipping address, please uncheck the box that states “use this address for billing” below the address fields. For shipping to U.S. Territories please contact us at 1-276-722-0584 or [email protected] for details.
We do not accept multiple shipping addresses for orders placed on Eusenses.com.
Choose Your Shipping Method
Select the appropriate shipping method for how quickly you would like to receive your order. We offer FedEx SmartPost, Standard Ground FedEx service and FedEx 2-day service (if applicable to your location). For Canadian ship to locations only DHL will be offered.
Provide Payment Method
We accept Visa, MasterCard, and American Express. You may also use a Eusenses Gift Certificate as a method of payment. Enter your gift certificate code in the checkout process where it says “Gift card or discount code”, then hit Apply. If you are using a debit card, your bank may deduct or set aside the necessary funds to cover the order for a period of up to 5 business days. Eusenses does not collect payment until the order has been shipped from our fulfillment center.
Review and Submit Your Order
Please double check that the shipping and billing addresses are correct, double check the items and quantities on the order, then hit the green Complete Order button. When the order is successfully submitted a confirmation email will be sent to you and the order information will be displayed on the screen.
We charge sales tax for orders shipping to California, Colorado, Illinois, New Jersey, New York, Ohio, Pennsylvania, Tennessee, Minnesota, North Carolina, Washington and Wisconsin. This will automatically be added to your order.
Redeeming a Coupon/Promotional Code
Any promotional offer code should be entered in the shopping cart. Codes cannot be used together, or with any other offers. Cannot be combined with wholesale discounts. Coupons and promotional codes cannot be used on previously purchased orders.
If you are a registered user, you can check your order status any time by clicking the "My Account" link at the top of the site. You will also receive an order confirmation email within minutes of submitting an order and a ship confirmation email with a tracking number when the order is processed and shipped.
We do not offer gift wrapping and packaging options at this time.
Order Ship Time
In-stock items typically ship within 2-3 business days of order placement. If an item ships directly from the manufacturer, its extended lead time will be stated in the product description.
Order Delivery Time
FedEx SmartPost is 4-10 business days, Standard Ground FedEx is 3-5 business days. For Shipments to Alaska, Hawaii and U.S. Territories, please allow about 10-15 business days. DHL to Canada will be approx. 4-7 business days.
We do ship to APO/FPO addresses, please contact us at 1-276-722-0584 or [email protected] for details. Please allow up to 3 weeks for delivery.
Oversized Shipping Charges
Because some large items are bulky and heavy, our cost to ship them is higher than for other items. A surcharge is added to these items and will be noted on the product page as well during the checkout process. This charge is in addition to regular delivery fees.
At this time we only ship to the United States, its territories, and Canada.
Eusenses wants you to be 100% happy with your purchase experience. We hope you love everything you receive from us, but if you’re less than 100% satisfied, you may return or exchange any item within 30 days of your purchase.
Learn more about the Return Process.
Purchasing a Gift Certificate
You can purchase a gift certificate online by searching “gift certificate” in the keyword box on the website or by clicking here. You can also purchase a gift certificate by calling our customer service team at 1-276-722-0584. A gift certificate will be emailed to you or your intended recipient.
Redeeming a Eusenses Gift Certificate
If you are making your purchase online, you may redeem your gift certificate by entering the gift certificate number in the “Gift card or discount code” field during checkout then hit Apply.
To unsubscribe from our email list or to request fewer emails, please click the unsubscribe link at the bottom of an email you received from us or simply press ‘Reply’.
To update the email address that we have on file for you, please log in to your Eusenses.com account and update your email address in “My Information”. Contact [email protected] with any questions.